At Kriva Jewels, we are committed to ensuring your complete satisfaction with every purchase. If for any reason you are not entirely happy with your order, we offer a flexible return and refund policy to provide you with peace of mind. Please review the details of our policy below:
1. Eligibility for Returns
You may return any item purchased from Kriva Jewels within 30 days of receiving your order.
To be eligible for a return, the item must be in its original, unworn, and unused condition, with all original tags, packaging, and documentation (including certificates of authenticity, if applicable).
Customized, engraved, or personalized jewelry, as well as special-order items, are not eligible for return unless there is a manufacturing defect or damage upon arrival.
2. Return Process
To initiate a return, please contact our customer service team at care@krivajewels.com with your order number and reason for the return.
Once your return request is approved, we will provide you with a return shipping label and instructions on how to send the item back to us.
Items must be returned in secure packaging to prevent any damage during transit. We recommend using a trackable shipping method and insuring the package for its full value.
3. Refund Policy
Upon receiving your returned item, our team will inspect it to ensure it meets our return conditions.
If approved, we will process your refund to the original payment method within 7-10 business days of receiving the item. Please note that it may take additional time for the refund to reflect in your account, depending on your bank or credit card provider.
Shipping charges, if applicable, are non-refundable unless the return is due to an error on our part (e.g., wrong or damaged item).
Refunds for items purchased through gift cards will be issued as store credit.
4. Exchanges
If you would like to exchange an item for a different size, style, or product, please follow the return process outlined above. Once the return is processed, you can place a new order for the desired item.
5. Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us immediately at care@krivajewels.com with photos and a description of the issue. We will arrange a prompt replacement or repair at no additional cost to you.
6. Non-Returnable Items
Customized, engraved, or personalized pieces, and items that show signs of wear, alterations, or damage caused by improper handling, are not eligible for returns or refunds unless defective.
Gift cards are non-returnable and non-refundable.
7. Warranty
All Kriva Jewels products come with a seller warranty. If any manufacturing defects arise during normal wear, we will gladly repair or replace your item according to the terms of the warranty.
8. International Returns
For international customers, return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part. Please contact us for specific instructions regarding international returns.
Contact Us If you have any questions or need assistance with a return or refund, please don’t hesitate to contact our customer service team at care@krivajewels.com.
At Kriva Jewels, we strive to make your shopping experience seamless and risk-free. Your satisfaction is our priority, and we are here to help ensure you love every piece of jewelry you receive from us.