At Kriva Jewels, we aim to provide a seamless shopping experience by offering reliable shipping and a flexible return policy. Please review the details below regarding our shipping and returns process.
Shipping Policy
1. Shipping Charges
We offer free shipping on all orders within the United States.
For international orders, shipping costs may vary depending on the destination. Shipping rates will be calculated at checkout.
2. Processing Time
Orders are typically processed within 2-5 business days, depending on product availability and customization requests.
Customized or made-to-order items may take longer to process. Estimated delivery times will be communicated during the checkout process.
3. Delivery Times
Domestic Shipping: Once processed, orders within the U.S. will be delivered within 3-7 business days.
International Shipping: Delivery times for international orders can range from 7-14 business days, depending on the destination and customs processing times.
4. Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number so you can follow your shipment’s progress.
5. Shipping Carriers
We use trusted shipping carriers such as UPS, FedEx, and DHL to ensure safe and timely delivery of your order.
6. International Shipping and Duties
For international customers, customs fees, import duties, and taxes may apply depending on the destination country. These charges are the responsibility of the customer and are not included in our shipping fees.
7. Lost or Damaged Shipments
If your package is lost or damaged in transit, please contact us immediately at care@krivajewels.com. We will work with the shipping carrier to resolve the issue and ensure your satisfaction.
Returns Policy
We want you to be completely happy with your purchase from Kriva Jewels. If you’re not satisfied, our return policy is designed to be simple and hassle-free.
1. Return Eligibility
Items can be returned within 30 days of receipt.
Products must be returned in their original, unworn condition with all original packaging, tags, and documentation (e.g., certificates of authenticity, if applicable).
Customized, engraved, or personalized items are non-returnable unless there is a manufacturing defect.
2. Return Process
To initiate a return, please contact our customer service at care@krivajewels.com with your order number and reason for the return.
Once your return request is approved, we will provide you with a return shipping label and detailed instructions on how to send the item back.
You must ship the item back in secure packaging to avoid any damage during transit. Using a trackable shipping method is highly recommended.
3. Refund Policy
Once we receive and inspect your returned item, a refund will be processed to your original payment method within 7-10 business days.
Shipping charges, if applicable, are non-refundable unless the return is due to an error on our part (e.g., wrong or defective item).
Refunds for purchases made via gift cards will be issued as store credit.
4. Exchanges
If you wish to exchange an item for a different size or style, please follow the return process and place a new order for the desired item once the return is processed.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us at care@krivajewels.com within 48 hours of receiving your order. We will gladly replace or repair the item at no additional cost.
6. Non-Returnable Items
Items that have been worn, altered, or damaged due to improper handling are not eligible for returns.
Gift cards and customized products cannot be returned unless there is a manufacturing defect.
7. International Returns
International customers are responsible for return shipping costs unless the return is due to an error on our part. Please reach out to us for specific instructions regarding international returns.
Contact Us For any questions or assistance with shipping or returns, please contact our customer service team at care@krivajewels.com.
At Kriva Jewels, your satisfaction is our priority, and we are here to ensure you have a positive shopping experience from start to finish.